Refund & Cancellation Policy

• You can cancel free of charge before we start preparing your order. Call us on 0304 0333359 as soon as possible with your order number.
• Once your order is being prepared or cooked, it can no longer be cancelled because the food is made fresh for you.
• We may cancel an order if an item is unavailable, the address is outside our delivery area, or we cannot reach you to confirm it. If you paid online, you will receive a full refund.

If an item is missing, incorrect, or not up to our standard, please contact us within 2 hours of delivery or pickup with your order number and, where possible, a photo. Depending on the issue we will:

• send the missing or correct item at no extra cost,
• replace the affected item, or
• refund the value of the affected item(s).

Refunds cannot be given for orders that were delivered correctly but are no longer wanted, or for issues reported after the time above.

• Cash on Delivery / Pay at Counter: approved refunds are given as a replacement, store credit, or a bank transfer to an account you provide.
• Online card or wallet payments: approved refunds are returned to the same card, wallet or account used to pay. Banks usually take 7 to 14 working days to show the refund on your statement.
• The delivery fee is refunded only if the whole order is refunded because of our mistake.